Food supplement - not a medicine. Sold by Clerkenwell Nutrition Ltd, London, UK.

Privacy Policy

Last updated:

Clerkenwell Nutrition Ltd ("we", "us", "our") operates the website at ligamentcharge.world (the "Site"). This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following categories of personal data:

  • Contact and order information: name and telephone number submitted via our order form; name, email address and message submitted via our contact form.
  • Technical data: IP address, browser type, pages visited, time and duration of visits - collected automatically via server logs and analytics cookies (only if you consent).
  • Marketing data: advertising identifiers passed via URL parameters (UTM tags, Google Click ID) - only if you consent to marketing cookies.

2. How We Use Your Information

  • To process and confirm your order by phone and arrange delivery.
  • To respond to enquiries submitted via our contact form.
  • To measure website performance and improve user experience (analytics - with consent).
  • To measure the effectiveness of our advertising campaigns (marketing - with consent).
  • To comply with legal obligations.

3. Legal Bases for Processing (UK GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): processing your order and arranging delivery.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies; marketing communications.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, security, site improvement.
  • Legal obligation (Art. 6(1)(c)): tax records and regulatory compliance.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Delivery partners and couriers - for fulfilment of your order.
  • Google LLC - for analytics and advertising services (Google Analytics, Google Ads), subject to your consent. Google may transfer data to the United States under Standard Contractual Clauses.
  • Our IT service providers - for website hosting and maintenance, under data processing agreements.
  • Law enforcement or regulators - where required by law.

5. Data Protection

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. Access to personal data within our organisation is restricted to staff who need it to perform their duties.

6. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent at any time (without affecting the lawfulness of prior processing).
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise your rights, contact us at: info@ligamentcharge.world.

7. International Transfers

Some of our service providers (including Google) are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

8. Retention

Order and contact data is retained for up to 6 years for legal and accounting purposes. Analytics data is retained per Google's standard retention settings (up to 26 months). Cookie consent records are retained for up to 12 months.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Third-Party Services

We use the following third-party services which may process your data:

  • Google Analytics: website usage statistics. Data processed: IP address (anonymised), browsing behaviour. Basis: consent.
  • Google Ads Conversion Tracking: measures advertising effectiveness. Data processed: click identifiers. Basis: consent.
  • Google Ads Remarketing: shows our adverts to previous visitors. Basis: consent.
  • Google Maps (iframe): embedded map on our Contact page. Google may collect IP address data when the map is loaded. Basis: legitimate interests (location information).

All advertising-related services operate under Google Consent Mode v2, meaning no advertising data is collected or used unless you provide explicit consent.

11. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for full details, including how to manage your preferences.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact

Clerkenwell Nutrition Ltd
14 Clerkenwell Road, London, EC1M 5PA
Email: info@ligamentcharge.world
Phone: +44 20 3948 7261